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FAQ

Frequently Asked Questions

Website

Log into your customer account or set up a new account and go to the design that you would like. There you will find the buy now button which will put the pattern you have selected in the shopping cart. At the top right of the page you can access your shopping cart in order to review your purchase and pay for the pattern.

You will find your online account and the Login at the top right of the webpage, or you can also access it by clicking here.

Click on “Forgotten your Password?“ on the Login page and submit your e-mail address. We will then send you an email to reset the password.

Yarns

We work exclusively with specialist yarn shops and therefore we do not sell our yarns direct from the website.

Click here, to find your nearest LANGYARNS stockist. Alternatively, you can look for an online shop.

In 2017 LANGYARNS decided to convert our existing merino yarns to wool obtained from merino sheep guaranteed not to be subjected to the mulesing procedure. This involves using merino fibres either from certified Australian production or from other origins (predominantly South Africa or South America) where fly infestation does not occur.

Learn more...

 

Please refer to the stockist where you bought the yarn, they will be able to offer you a replacement.

Our "Trace your Yarn" feature allows you to find out more about selected yarns from our range: learn more about the farm your yarn came from, the sheep and the different processes that the wool goes through.

Patterns

LANGYARNS stands for quality. But, unfortunately, from time to time and despite careful checking the odd error will creep into our knitting patterns. This is annoying – especially for you, dear knitter, if this leads you down the wrong track. Under "Errata" you will find any corrections for our knitting patterns.

If you are having trouble with your knitting / crochet, we recommend that you contact your local yarn shop. There you should find experts who can advise you.

If this is not an option, you can send us a written query. Please be aware that it may take a while for us to answer, as we do not have dedicated staff handling knitting / crochet queries.

Retail

Contact us, and we will happily give you information about all the products we have to offer. Alternatively go directly to the representative for your region (EU) or approach one of our distribution partners worldwide. 

Our collection "RAW by LANGYARNS" comprises 16 high quality yarns for hand dyers.